Reviews

Kim Bryan
Kim Bryan
13:52 21 Mar 24
I am absolutely THRILLED with the outstanding work done by GNA Bath & Kitchen on my recent complete kitchen remodel.This was my first remodel experience; I live in a high-rise condominium with numerous rules and regulations. This was a concern for me to work with a company who had worked in my community previously, that understood the rules and adhered to them.From my initial meeting with Bobby, who discussed parameters and offered invaluable design ideas, to the completion of the project, everything was handled with the utmost professionalism, expertise, and attention to detail.Pancho and Andres, my construction crew were always polite, professional, and extremely competent. They know all their crafts exceedingly well and their diligence and pride in their work are evident. Ken and TJ were always available for questions and to guide me. Tammy, Tyler, and Tish responded to my numerous questions with knowledge and patience. I mention everyone because it truly is a well-organized team and an exceptional effort by everyone!I chose GNA after reviewing the company website, reading online reviews and word-of-mouth comments by neighbors. I plan to collaborate with them again on a bathroom remodel! I can highly recommend GNA Bath & Kitchen, and should you decide to work with them, I am confident you will be incredibly happy.
Brian Hall
Brian Hall
01:06 11 Mar 24
My wife and I are thrilled with the outstanding work done by GNA Kitchen & Bath on our bathroom renovation and the installation of a new bathroom and guest room in our basement! Their professionalism, expertise, and attention to detail were spot-on from start to finish. We felt very comfortable with the work crews, who were exceedingly polite, professional, and competent. They were attentive to our needs and preferences, offering valuable suggestions that elevated the overall design and functionality of the space.During the job, we identified an issue, and we were nervous about pointing it out because we had had poor experiences with other contractors. GNA listened to our concerns and immediately addressed the issue, putting our worries to rest. That kind of professionalism and character is what really makes me very confident in recommending them to our friends and family. I’m sure if you choose to work with them, you will be very happy with the result.
Beth Laderer
Beth Laderer
13:54 03 Aug 23
I did a complete kitchen remodel. Throughout the process, they estimated how long things would take. Everything was done ahead of schedule. They began June 5 and finished June 30. The guys were great - friendly, efficient, and they took great pride in their workmanship. I could not be happier with the result. Next project will be the bathrooms and I'm not going to even consider anyone else.
Marlene Tandy
Marlene Tandy
14:17 20 Jul 23
We had a bathroom renovation to install a walk in shower with grab bars, a seat, and a hand held shower head. They made the process of selecting the design so easy at their showroom. Only took us two visits because they worked with us closely, listened to what we wanted, and offered great suggestions. Once work started they were courteous, efficient, and left everything neat at the end of the work day. Only took six days from start to finish. We were so pleased at the end. Amazing quality work. We love our new shower. Would recommend GNA to anyone.
thanh vu
thanh vu
18:15 15 Jun 23
GNA Team did a fabulous job on our bathroom and kitchen remodeling. It was a great experience working with the entire staff from the initial planning and designing phase, to execution, and completion of the project. Everyone was extremely professional, knowledgeable, responsive, and friendly. Most importantly, the Team finished the work within the projected time frame. I highly recommend GNA.
Sheryl Swisher
Sheryl Swisher
13:26 11 Mar 23
I contracted with GNA Kitchen & Bath for a full renovation of my master bathroom and partial renovation of the guest bathroom. I live in a condominium so the work had to be done during set hours and involved working around freight elevator reservations and water shut-off scheduling with our condo management and building engineer. I can’t say enough good things about Mario and Fabian who arrived promptly each day, worked nonstop and cleaned up before leaving each day. Both were congenial, easy to get along with and pleasant to be around. Mario started each day by asking if we had any questions and kept us apprised of the progress at the end of each day.GNA provided excellent customer service every step of the pay. My thanks to Ryan, Bobby, Tyler and TJ for making the renovation work run smoothly from beginning to end.I am pleased with the results of both bathrooms and would not hesitate to recommend GNA.
Thomas Falvey
Thomas Falvey
16:50 02 Dec 22
We contracted with GNA to do a total redo of our original 1957 main hall bathroom including new tub, toilet, sink vanity, and tiled floors and shower walls. At the start of work Mario and Fabian protected the floors and the walls against any damage or dust from the demolition of the mortar bed floors and mortar walls. Spaces were swept and damp mopped before departure at the end of each day. They even did an extra cleaning and temporarily removed the plastic dust containment walls so we could host Thanksgiving! Mario and Fabian arrived on time without fail for two and a half weeks until the project was completed. Work was done to perfection, including repainting walls that were dinged during the work, with zero items on a punch list. GNA’s work was exceptional, and we would highly recommend them for any bath work.
Duane Flemming
Duane Flemming
12:59 18 Nov 22
GNA Bath & Kitchen is simply awesome and I cannot recommend them highly enough. From the initial call to the final walkthrough, GNA delivered every step of the way. This company provided seamless handoffs every step of the way from the first call where someone explained the overall process and provided a very rough estimate to working with the project designer to the project manager and crews that did the work, we could not be happier and highly recommend GNA.Our project was a complete remodel of a condominium that we bought and wanted to make our own. We had a definite vision of what we wanted to accomplish and the team at GNA was able to execute. Living in a high-rise condominium, it was essential that we found a company that was able to submit sealed architectural drawings for the permits and knowledgeable of the commercial building code. The project involved taking down and moving walls, widening doorways, completely gutting two full baths and a kitchen. The crews that worked on our remodel were awesome. Mario was our primary crew leader who was here every day during our six-week project. He listened attentively and kept us apprised of any decisions that we needed to make to keep our project on schedule. Albert was another crew leader working on our remodel and did a great job as well. The project manager was on site when he needed to be there, provided great suggestions to enhance the final look and managed expectations. While there were several hiccups along the way, the crews were completely professional and quickly resolved these issues to our satisfaction.We received numerous comments from the condominium staff about how neat, polite, and courteous the crews were when they were working in the building. A few our fellow residents have also asked about GNA and have reached out to them as well. We are so happy with selecting GNA Bath & Kitchen to do our remodeling project. At the end of the day, they delivered on time and on budget. If you’re looking for a general contractor you really will want to talk to GNA; you’ll be glad you did.
Darlene McKinnon
Darlene McKinnon
12:20 14 Oct 22
GNA has just completed the bathroom renovation for our home. From start to completion, everything was completed totally professional by the Team, it was a great experience for my husband and I. We are so appreciative of this opportunity to work with GNA!
Jose Lopez
Jose Lopez
14:26 18 Jan 21
Mary DeWitt
Mary DeWitt
00:55 03 Aug 20
GNA is AMAZING. I had two bathrooms completely renovated. Their staff are experienced and do AMAZING tile work. I am a detail person and the tile was expertly done as well as everything else in my bathrooms. I had a budget and they helped me stay within my budget and get the bathroom I wanted. EVERYONE was easy to work with and very professional. They want to make sure you are HAPPY with your new purchase. I HIGHLY recommend them.
Eden
Eden
19:57 12 Jun 20
Chaz is so patient and helpful!
Zac Huber
Zac Huber
22:41 08 Jun 20
Great experience! No upselling or pressure.
K H
K H
20:10 28 Mar 20
The GNA Team did a fantastic job on our kitchen remodel. The workmanship was top-notch and finished on schedule. The team was very professional and easy to work with throughout the entire process.
Jim Durkin
Jim Durkin
21:13 15 Jan 20
Maria Knipping
Maria Knipping
00:12 10 Dec 19
I recently completed my condo's masters bathroom remodel w/ GNA. Being referred to them by a close friend; I hired to them and from the planning process to the start and completion of the project, my experience was superb! Planning with Bobby was great, he was knowledgeable, and resourceful and helped me with the design up to the selection of the different materials and accessories to complete it! The demo and construction team: Alfredo, Alexander and Andres (led by Oscar the Project Manager) were courteous, respectful, worked hard and paid close attention to details, they took measures to protect other areas in the condo from dust! My bathroom turned out beautiful! Thank you GNA!!!
judy ryan
judy ryan
16:17 22 Nov 19
After many years of various remodeling projects with many different contractors, our experience with GNA is the very best ever!!!The attention to detail, the respect for our home and for us, the responsiveness and their reliability and on time delivery are unmatched. We are honestly sorry to say goodbye.
Elizabeth Henry
Elizabeth Henry
18:28 11 Oct 19
GNA was so incredibly easy to work with! Every aspect from start to finish was smoothly executed and with professionalism. All small details at the end of the project were handled without question and in a timely fashion. Every worker who entered my home was respectful and considerate. Definitely using them again on another bathroom in the near future.
Jen Holland
Jen Holland
01:12 28 Aug 19
I have needed a bath remodel for years and wanted to open up the kitchen. I only have one bathroom and that was a huge concern. I didn’t want someone who would start and then disappear, leaving me without a bathroom. The team came in and did a great job remodeling and ensuring that I had a bathroom every night. I waited a few months to post the review so I could see how both the bathroom and kitchen “held up” and I love it more everyday. Nose and Fredo did most of the work. They were there early every day and worked into the early evening to ensure the project was completed. They were in and out in 4 weeks and I was left with a wonderful new bathroom and kitchen as well as new flooring in the entry room, new lights in the entry way, and a new ceiling fan. Jose made suggestions on placement of certain items (such as recessed lights) and noticed minor imperfections that I didn’t and ensured they were fixed.Some before and after photos of the bathroom and kitchen. It’s a beautiful change!
Quincy Jackson
Quincy Jackson
18:43 30 Jul 19
This team of professionals are very good at what they do and get the job done in a timely fashion!I initially thought it would take a couple of weeks to finish up the project, but the team worked diligently and hard to do an amazing job!I will be seeking them again on my next project, large or small!
Barbara Williams
Barbara Williams
18:59 07 Jun 19
Showed up on time, kept work area neat and finished job was great. Couldn't ask for more.
Andy Leighton
Andy Leighton
13:41 29 Apr 19
GNA did an excellent job for us on a bathroom remodel. Bottom line: we'd hire them again in a heartbeat. Their crew was competent in all phases: demolition, plumbing, electrical, and finishing. When our older home presented them with a couple surprises, they were able to handle things easily. Our salesperson was infinitely patient with us and had many design suggestions we much appreciated. Our crew chief kept us informed of important events such as inspections. Trash was taken out on a daily basis. The crew did clean up on their hands and knees every day - how's that for clean up? The cost was reasonable. All personnel -- up and down the line -- were friendly and easy to deal with. We're delighted with the final product!
scott wetzel
scott wetzel
01:50 19 Apr 19
We recently used GNA to remodel our kitchen. They did a fantastic job. Their prices were competitive, the staff was very friendly and responsive, and the team worked long days and weekends to complete the job. We’re now looking to use the company for a bathroom remodel. We highly recommend them!
Barbara Turpyn
Barbara Turpyn
01:34 19 Apr 19
We recently completed a second bathroom with GNA. Love the work. We got great help in planning, the installers were very professional and did an outstanding job. They protected the area around the work area and cleaned up every day. The final product is stunning. Much better than we imaged and we were expecting a lot. We're looking to doing another project with them in the near future.
Ron Kellis
Ron Kellis
16:22 01 Apr 19
Job was completed in 2015. The crew worked through some serious problems caused by the manufacturer, to the point of trying to work with the manufacturer to get better crating for the materials. I had a small callback long after the project was completed. They listened very respectfully to my concern, and scheduled a job that was done on timeby a very considerate employee. We couldn't be happier and would use them again without hesitation.
Shawne L
Shawne L
15:00 24 Jan 19
GNA/Bathmasters delivered a top-quality product on time and as priced. We found this firm to be competent, knowledgeable, responsive and, most important, honest. Their goal is customer-satisfaction, which they exceeded. We highly recommend their services and are now in process of firming up follow-on work
Jeannie Hwang
Jeannie Hwang
14:42 17 Jan 19
Great service with unique modern.
Peter Ken Beck-Bertsch
Peter Ken Beck-Bertsch
12:52 11 Dec 18
I’m not certain why I selected GNA as our contractors for our first renovation projects, but I’m glad that I did! They did an excellent job completely renovating our kitchen and bath when we downsized to a new condo. Workmanship, coordination, adherence to schedule, communications – everything went like clockwork. When we realized that we’d perhaps downsized too much, we bought another condo and without hesitation returned to GNA for a second renovation, this time a large kitchen. If I was far more than satisfied by their earlier work, I was downright ecstatic with this most recent project: the work was done precisely on schedule and the work team was courteous, considerate and awe-inspiring at each and every task. Even the one rare glitch (not their fault) quickly turned into a blessing in disguise! The workmanship was excellent and, although I’m an architect, I marvel still at the attention to detail and the quality of the finished project. I could not be more pleased and delighted.One important thing, besides the overall competence and extensive experience of the GNA team members, is the breathtaking ease with which a project can begin. GNA has a showroom that is not a salesroom but instead a very intelligently curated (and thorough) selection of kitchen and bath products. While one is not limited to these products (rest assured, you can have whatever your heart desires) the decision-making process can be swift and satisfying. All of the design elements can be determined nearly effortlessly, with the reassuring knowledge that the GNA crew is familiar with, and highly competent to install - everything. GNA obviously keeps up with the literature, so to speak, and is well-versed in the latest technologies and installation techniques and procedures. Billing , accounting and cost controls are clear and precise – everything is laid out in terms of cost, materials, quantity and labor.Essentially GNA is a one-stop design and install/build service that maintains the client/owner’s control of the job but alleviates the stress and time-consuming research and coordination burdens. Because GNA is serious about their work schedule, one is assured that a job will begin, proceed and conclude as promised. Quite possibly GNA/BathMasters is unique in providing professional service without any of the horror stories or frustrations that are associated with renovation projects. Any GNA project is a model for how a job should be handled – from start to finish.Would I recommend GNA? Absolutely!Would I use GNA again? Yes! I look forward to it: GNA has got to be the only renovation contractor that has worked so hard to make the home renovation process logical, affordable and convenient. My first encounter with GNA was because of an advertisement they’d placed in our homeowners’ association newsletter. I called GNA, and that call was one of the smartest, luckiest, most rewarding things I’ve ever done as a longtime homeowner.
Paul Franken
Paul Franken
04:28 27 Apr 18
It took me nearly eight years to take on my master bathroom project in large part because I was afraid of remodeling horror stories. I was afraid I could not trust the process or the people to meet the schedule, budget, workmanship desired. When making a significant monetary investment you want to know your money is well spent.I can say with 100% confidence that everything about this process has been perfect. One day one, the team and project manager ensured the project kicked off on time and on scope. Throughout the project, the installation team was exceptional, precise in their work, and helpful in discussing potential changes. Most importantly, they met the schedule, the budget, and delivered the exceptional quality promised in the initial kick-off meeting. In the process, we had some fun as well.The design team, project managers, and office staff were courteous, responsive and managed all of my needs. The people, the process, and the product is superior I will refer them to all of my colleagues, and will absolutely use them for future projects.
Rs Cheshire
Rs Cheshire
01:21 07 Nov 17
Very professional and detail oriented. The contractors who did the work on my bathroom were very conscientious about the details and always asked for my input on the smallest of action items. VERY smooth renovation AND it's gorgeous!!
Robert McCabe
Robert McCabe
22:00 24 Oct 17
Chas and Austin are flexible and open-minded planners—helpful for a novice like me. Very easy to work with the whole staff. They saved the best for last— the craftsman who did the renovation work. Mario and his crew were wonderful and talented craftsman, trained by GNA. Any problems or changes were fixed pronto. The PROJECT MANNER and whole team finished the job on budget and in a reasonable time. Follow-up after the job was excellent too. The best thing I can tell you is that we had them do our second bath, a month or so after the first.
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